Frequently Asked Questions (FAQ)


1. What products do you offer?
We specialize in high-quality custom products and personalized gifts for birthdays, anniversaries, holidays, corporate events, and more. Each item is crafted with attention to detail to help you celebrate life’s special moments.
2. How do I place a custom order?
Simply select the product you want and use the customization options on the product page (such as text, color, size). If you have special requests or need assistance, contact us at marketing@printcraftman.com, we’ll be happy to help.
3. How long does it take to process and ship my order?
Orders are processed within 3 to 5 business days (Monday to Friday, excluding holidays).

Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days

You will receive a tracking number once your order ships.
4. Do you offer free shipping?
Yes. US orders over $100 qualify for free Economy shipping. For orders under $100, Economy shipping is $6.90 and Standard is $9.90; carrier-calculated USPS and UPS options (including 2-day and overnight) are also shown at checkout.
5. Where do you ship?
We currently ship within the United States only. Delivery time depends on your distance from California, typically 2 to 7 business days from when production completes.
6. How can I track my order?
After your order ships, you’ll receive an email with a tracking number. You can follow your package directly on the carrier’s website for real-time updates.
7. What if I entered the wrong shipping address?
Please double-check your shipping address before completing your purchase.
If you notice an error immediately after ordering, contact us at marketing@printcraftman.com as soon as possible.
8. What is your return and refund policy?
You have 30 days from delivery to return or exchange eligible items. Products must be unused, in original condition and packaging, with all tags attached.

Customized or personalized products are non-returnable unless defective.

To initiate a return, email us at marketing@printcraftman.com with your order number and reason. We will provide return instructions and, if applicable, a prepaid return label.
9. Who pays for return shipping?
If the return is due to our error (wrong, defective, or damaged item), we cover the return shipping costs.

If the return is due to preference or change of mind, the customer is responsible for return shipping.

Return shipping is only covered by PrintCraftMan if the item is returned in complete original packaging.
10. How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.
11. What if my item arrives damaged or defective?
Contact us immediately at marketing@printcraftman.com with photos of the damage or defect. We will arrange a replacement or refund at no additional cost.
12. What payment methods do you accept?
We accept major credit cards and other common payment methods securely processed through trusted third-party payment gateways.
13. Is my personal information safe?
Yes. We take your privacy seriously and use encryption and secure payment processors to protect your data. For details, please see our Privacy Policy.
14. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Changes may not be possible once production has started, especially for personalized items.
15. Do you offer gift wrapping or personalized messages?
Currently, we focus on custom products. If you’d like to include a personalized note or request special packaging, please contact us to discuss available options.
16. How do I create an account?
Creating an account is simple. Click “Sign Up” on our website and fill in your details. An account helps you track orders and save your preferences.
17. Do you offer discounts for bulk orders?
For bulk or corporate orders, please contact us at marketing@printcraftman.com to discuss pricing and customization options.
18. How can I contact customer support?
You can reach us at marketing@printcraftman.com during business hours: Monday to Friday, 9 AM–6 PM PST. We aim to respond within 24–48 hours.

Frequently Asked Questions

Orders & Products

We offer high-quality custom products and personalized gifts for various occasions. Our collection includes custom pet portraits (watercolor, oil, and acrylic styles), personalized acrylic plaques with LED bases, ceramic mugs, photo ornaments, engraved keychains, wooden birth announcement signs, face cutout props, and more. Every item is handcrafted with attention to detail in our San Leandro, California workshop.

Simply select a product from our store, use the customization options on the product page to add your text, photos, colors, and size preferences. For special requests beyond the standard options, contact us at marketing@printcraftman.com and we'll work with you to create exactly what you need.

Please contact us as soon as possible if you need to make changes. Once production begins, changes may not be possible, especially for personalized items. We recommend double-checking all customization details before placing your order. Email us at marketing@printcraftman.com for assistance.

We focus on creating beautifully custom products that are gifts in themselves. For special packaging options and personalized notes, please contact us to discuss what's available for your specific order.

Yes! We offer special pricing for corporate orders, events, and bulk purchases. Contact us at marketing@printcraftman.com to discuss your needs, and we'll create a custom quote with volume pricing and customization options tailored to your project.

Shipping & Delivery

Processing takes 2-3 business days as each item is handmade to order. Standard shipping takes 5-7 business days, and express shipping takes 2-3 business days. You'll receive a tracking number via email once your order ships so you can follow its journey to your doorstep.

Shipping fees are calculated at checkout based on your selected shipping method and delivery location. While we don't currently offer free shipping, we work hard to keep our shipping costs as affordable as possible.

Currently, we only ship within the United States. We're working on expanding our shipping options to serve international customers in the future. Stay tuned for updates!

Once your order ships, you'll receive an email confirmation with a tracking number. Use this number on the carrier's website for real-time updates on your delivery status.

Please verify your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact us immediately at marketing@printcraftman.com and we'll do our best to update it before shipment.

Returns & Refunds

We accept returns within 30 days of delivery for unused items in original condition. Please note that customized or personalized products are non-returnable unless they arrive defective or damaged. Email marketing@printcraftman.com with your order number for return instructions.

If the return is due to our error, a defect, or shipping damage, PrintCraftMan covers all return shipping costs. For returns based on personal preference, customers are responsible for return shipping. Please ensure items are returned in full original packaging.

After we receive and inspect your returned item, refunds are processed within 3-5 business days. It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

We're sorry to hear that! Please contact us at marketing@printcraftman.com with photos of the damage within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you.

Payment & Security

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other common payment methods through our secure, third-party payment processors. All transactions are encrypted for your safety.

Absolutely. We use industry-standard encryption and secure payment processors to protect your personal and financial information. For full details, please review our Privacy Policy.

Account & Support

Click "Sign Up" on our website, fill in your details, and you're all set. Having an account lets you track orders, save your preferences, and enjoy a faster checkout experience on future purchases.

Email us at marketing@printcraftman.com. Our team is available Monday through Friday, 9 AM to 6 PM PST. We typically respond within 24-48 hours. You can also reach us by phone at(510) 626-3987.