Frequently Asked Questions (FAQ)

We make custom photo gifts to order at our studio in San Leandro, California. That includes memorial plaques, Spotify song plaques and other LED acrylic photo plaques, pet portraits, car visor photo clips, wooden birth announcement signs, ornaments, and seasonal decor.

Pick a product, upload your photo, and fill in the details on the product page, like names, dates, or a song. Want something that isn't in the shop? Email marketing@printcraftman.com and tell us what you have in mind.

Yes. We email you a digital proof within 24 hours of your order, and nothing gets printed until you approve it. Revisions at the proof stage are free, so ask for as many tweaks as you need.

JPG, PNG, and HEIC all work. Send the original file from your phone or camera if you can, since screenshots and photos passed through messaging apps lose detail. Only have an old or blurry photo? Upload it anyway. We touch up brightness and color before your proof and tell you honestly if it won't print well.

Yes. Our Polaroid Photo Night Light holds six photos, and for portraits you can upload more than one reference photo and leave us a note about how to combine them.

Yes, until you approve your proof. Email marketing@printcraftman.com as soon as you can. Once you approve the proof and we start production, we can't change or cancel it, because it's already being made just for you.

Absolutely. Add the recipient's address at checkout and we ship directly with no invoice in the box. Add Premium Gift Wrapping at checkout for a gift box and a gift card with your message.

Yes. For weddings, corporate gifts, events, and other bulk orders, email marketing@printcraftman.com with the quantity and your date, and we'll send you a quote.

Production takes 3 to 5 business days after you approve your proof. In a hurry? The Rush Production add-on ($12) on the product page cuts that to 1 to 2 business days.

Delivery time depends on how far you are from California. Every shipping option shows its price and delivery estimate at checkout before you pay, and the estimate counts from the day your order ships.

Yes. US orders over $100 ship free with Economy shipping. Under $100, Economy is $6.90 and Standard is $9.90. Faster USPS and UPS options, up to next-day air, are priced at checkout.

We ship to all 50 US states from our studio in San Leandro, California. We don't ship outside the United States. Our studio is a private production space, so every order is placed online at printcraftman.com and shipped to you.

When your order leaves the studio, we email you a USPS or UPS tracking number so you can follow it on the carrier's website.

Email marketing@printcraftman.com right away. We'll do our best to fix it before your order ships, but we can't redirect a package once it's with the carrier.

Email marketing@printcraftman.com within 30 days of delivery with a photo of the problem. If it arrived damaged, defective, misprinted, or different from the proof you approved, we'll replace it or refund you in full, and we cover any return shipping.

Personalized items are made just for you, so they can't be returned for a change of mind once they're produced. That's why we send a proof first. Unused non-custom items can be returned within 30 days of delivery in their original packaging.

Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Wipe it with a soft, dry microfiber cloth. For fingerprints, use a little mild soap and water. Never use Windex, ammonia, or rubbing alcohol, because they can cloud and crack acrylic over time.

We accept major credit and debit cards through Shopify's encrypted checkout, so your card details never touch our servers.

Email marketing@printcraftman.com or call (510) 626-3987, Monday to Friday, 9 AM to 6 PM Pacific. We reply within 24 hours on business days, and you'll be talking to the people who make your order.